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Managed IT Services
Proactive management, monitoring and support for your entire technology environment.
What it involves
IT-Mate Solutions provides Managed IT services for small to mid-size businesses located all around Melbourne. All our support staff are based in Melbourne, Australia. We take full responsibility for the integration, enhancement and evolution of all your IT assets, which will help you grow your business, reduce cost and increase profitability. We become your Virtual IT Department, allowing you to focus on running your business efficiently.
Our Melbourne based support desk will be able to solve any IT issue through remote or onsite support. Our staff are highly trained professionals who are ready to help. Whether it's regular helpdesk support or higher-end technical troubleshooting and resolution, we can provide the correct resource, at the correct level, at the correct time. Our support is available throughout the year, 24/7.
Helpdesk services are provided to all MSP clients under contract. These services can be used by all staff members in the organisation to resolve all their IT related issues. When a service desk ticket requires specialist technical skills or physical access to systems onsite, the request will be promptly escalated and scheduled to a field service IT consultant.
Why it matters
- Reduce IT management cost.
- Increase efficiency and profitability.
- High availability and security.
- Reduce financial risk with a fixed monthly cost.
- Simplify your IT environment.
- Improve customer satisfaction.
- Stay up to date with the latest technology.
What's included
- An end-to-end managed IT service tailored to your needs.
- 24x7x365 monitoring of IT infrastructure for vulnerabilities and errors.
- Proactive maintenance to reduce unwanted downtime.
- Monthly reports on IT infrastructure health.
- Operational maintenance, including patching and changes.
- Resolving incidents, including managing vendor part replacement.
- Liaising with third-party application and service providers for support.
- Software licensing.
- Hardware and software procurement.
Frequently asked questions
What is included in managed IT services?
Typically monitoring, patching, helpdesk support, security tooling, backup oversight and technology planning, delivered for a set monthly fee. The exact inclusions are agreed up front so you know what is covered.
Is managed IT suitable for a small business?
Yes. Smaller teams often benefit most, because they get access to skills and tooling that would be impractical to employ directly. Services are scoped to the size of your environment.
Do we still need internal IT staff?
Not necessarily, though many businesses run a hybrid model. Managed services can fully replace an internal function or sit alongside it, taking on monitoring and after-hours coverage while your own staff handle business-specific systems.
Talk to us about managed it services
Prefer to talk it through? Call us and you'll reach a local person, not a call centre. Or get a free IT assessment: we visit, look at your computers, network, email and backups, and ask how the office actually works. You get a plain-English report within a week. No charge, no obligation.
- Monday to Friday, 8:30am to 5:30pm
- Unit 54, 107 Wells Rd, Chelsea Heights VIC 3196