Managed IT services designed for Melbourne businesses
IT Mate Solutions provides comprehensive services for managing your organisation's data network, including designing, configuring and ongoing management of the network, and monitoring and administration of servers, routers, databases and application platforms, ensuring maximum availability of business-critical data and equipment.
Managed IT Services
Page 01Proactive management, monitoring and support for your entire technology environment.
- An end-to-end managed IT service tailored to your needs.
- 24x7x365 monitoring of IT infrastructure for vulnerabilities and errors.
- Proactive maintenance to reduce unwanted downtime.
- Monthly reports on IT infrastructure health.
- Operational maintenance, including patching and changes.
- Resolving incidents, including managing vendor part replacement.
- Liaising with third-party application and service providers for support.
- Software licensing.
- Hardware and software procurement.
Email & Licence Management
Page 02Business email, Microsoft 365 administration and software licences kept correct and current.
- Microsoft 365 and Google Workspace tenant administration.
- Mailbox provisioning, shared mailboxes, distribution groups and delegation.
- Spam, phishing and impersonation filtering, plus SPF, DKIM and DMARC records.
- Licence reconciliation and renewal management across your software vendors.
IT Procurement
Page 03Specification, sourcing and setup of hardware and software, with responsible disposal at end of life.
- Hardware specification and vendor-neutral recommendations.
- Sourcing of laptops, desktops, servers, networking and peripherals.
- Software and licence procurement aligned to how you actually work.
- Device build, deployment, and secure data destruction plus e-waste recycling at end of life.
Cyber Security & Threat Prevention
Page 04Layered protection for staff, devices and data, with monitoring for threats that get past the perimeter.
- Managed endpoint protection.
- Managed network firewall security.
- Patch management.
- Data encryption.
- Email spam filtering.
- Ransomware and malware advanced protection.
Backup & Disaster Recovery
Page 05Protected, tested backups and a recovery plan that gets your business trading again quickly.
- Complete end-to-end data backup management.
- Block level encryption of backup data.
- Full backup management and monitoring.
- Cloud replication for disaster recovery.
- Business continuity planning.
Cloud Services
Page 06Cloud infrastructure, migration and ongoing management sized to what your business actually uses.
- Assessment of which workloads should move, stay or be retired.
- Migration of servers, file shares and line-of-business applications.
- Identity and access configuration so the right people reach the right data.
- Ongoing cost review and right-sizing to stop spend drifting upward.
Internet & Telephone
Page 07Business-grade internet connectivity and modern phone systems, supplied and supported together.
- Call transfer.
- Call routing by DID.
- Auto attendant.
- Wallboard.
- Call recording.
- Call reporting.
Web & Development
Page 08Business websites, hosting and custom development, built to be fast, secure and maintainable.
- Custom applications that talk to third-party service providers such as payment gateways.
- Detailed reports using custom data warehouses and data visualisation tools.
- Automation of your time-consuming tasks to save money.
- Domain registration, email and web hosting through our partners.
IT support for Melbourne practices and agencies
We specialise in supporting the applications most commonly used in the medical, construction, accounting and real estate industries.
Medical and dental practices
Medical practices and patients rely on technology every day to ensure quality of care. We provide IT support services and solutions to suit all types of medical practices, from GP clinics and dental clinics to specialised clinics. Our technical staff have extensive experience supporting all major medical and dental software packages.
- Advice, design and implementation of new medical practices
- Review and improvement of efficiency, performance and reliability in current practices
- Supply and installation of the IT equipment practices require
- Secure guest Wi-Fi for patients and visitors
- Custom websites and marketing for medical practices
Medical Director / PracSoft · Helix · Best Practice · Genie Solutions · ZedMed · Dental4Windows · Gensolve · Coreplus · Health Engine · PenCS
Real estate and property management
IT Mate Solutions knows the IT issues real estate agents face. We offer rapid, responsive support, strong relationships with leading vendors, and a team with wide experience supporting real estate software.
Rockend REST Professional · PortPlus · RP Data · Campaign Track · Console
Construction
We specialise in supporting the applications most commonly used in the construction industry.
Databuild · Constructor · Frameworks · Companion · ArchiCAD · AutoCAD
Let's discuss your IT needs
Prefer to talk it through? Call us and you'll reach a local person, not a call centre. Or get a free IT assessment: we visit, look at your computers, network, email and backups, and ask how the office actually works. You get a plain-English report within a week. No charge, no obligation.
- Monday to Friday, 8:30am to 5:30pm
- Unit 54, 107 Wells Rd, Chelsea Heights VIC 3196