Managed IT Services for Melbourne businesses
Managed IT Services That Keep Your Business Running Securely
We manage your technology, security and communications so you can focus on growing your business.
When your IT stops working, so do you. If you don't know how to fix it, you need someone you can call on, so you can get up and running as soon as possible.
Enterprise IT Monitoring
Secure cloud and security workflows for modern teams.
Cyber Security
Active threat monitoring
Cloud Services
Secure infrastructure
IT Support
Fast Melbourne response
Managed IT services designed for Melbourne businesses
Eight services, one team, one phone number.
All servicesManaged IT Services
Page 01Proactive management, monitoring and support for your entire technology environment.
Email & Licence Management
Page 02Business email, Microsoft 365 administration and software licences kept correct and current.
IT Procurement
Page 03Specification, sourcing and setup of hardware and software, with responsible disposal at end of life.
Cloud Services
Page 06Cloud infrastructure, migration and ongoing management sized to what your business actually uses.
Internet & Telephone
Page 07Business-grade internet connectivity and modern phone systems, supplied and supported together.
Web & Development
Page 08Business websites, hosting and custom development, built to be fast, secure and maintainable.
IT support for Melbourne practices and agencies
We specialise in supporting the applications most commonly used in the medical, construction, accounting and real estate industries.
Medical and dental practices
Medical practices and patients rely on technology every day to ensure quality of care. We provide IT support services and solutions to suit all types of medical practices, from GP clinics and dental clinics to specialised clinics. Our technical staff have extensive experience supporting all major medical and dental software packages.
- Advice, design and implementation of new medical practices
- Review and improvement of efficiency, performance and reliability in current practices
- Supply and installation of the IT equipment practices require
- Secure guest Wi-Fi for patients and visitors
- Custom websites and marketing for medical practices
Medical Director / PracSoft · Helix · Best Practice · Genie Solutions · ZedMed · Dental4Windows · Gensolve · Coreplus · Health Engine · PenCS
Real estate and property management
IT Mate Solutions knows the IT issues real estate agents face. We offer rapid, responsive support, strong relationships with leading vendors, and a team with wide experience supporting real estate software.
Rockend REST Professional · PortPlus · RP Data · Campaign Track · Console
Construction
We specialise in supporting the applications most commonly used in the construction industry.
Databuild · Constructor · Frameworks · Companion · ArchiCAD · AutoCAD
Switching IT providers, in four stops
- Stop 1
Free IT Assessment
We visit, look at your computers, network, email and backups, and ask how the office actually works. About 90 minutes.
- Stop 2
Plain-English findings
Within a week you get a short written report: what's fine, what's risky, what we'd fix first and what it costs.
- Stop 3
Fix the urgent things
Multi-factor sign-in, tested backups and patching usually come first.
- Stop 4
Ongoing care
Monitoring, a helpdesk that answers in Chelsea Heights, and a weekly report you can read in two minutes.
You'll always know where things stand
Every client gets a short report like this one, every week. No jargon, no surprises on the invoice.
- End Users Supported
- 500+
- End Users Supported
- Uptime Objectives
- 99.9%
- Uptime Objectives, reported on every week
Weekly report
Week 44
- 41 of 41 machines verified at 2:14am
- 3 queued for Tuesday 3 Nov, after 7pm
- 2 phishing emails stopped before they reached anyone
- 1 attempt from overseas blocked, password reset with the user
- 99.94% this month, against a 99.9% objective
Trusted by businesses across Melbourne
“IT is critical to the day to day operation of our business and if something goes wrong, we need an immediate response. We have found that it-mate solutions is always contactable and makes an effort to respond to our needs straight away. We have also found them to be fully capable of managing all of our IT and can rely upon for the correct advice. We have no hesitation in recommending it-mate solutions to any company.”
Barry Hibbert
“IT-Mate solutions has played a major role in setting up our I.T. requirements nationally over the past 12 months including the implementation of a national database system to manage our business needs. Their prompt customer service and sound advice ensures our operations run smoothly and to maximum capacity.”
Susan Sturt
“We have been very happy with the service, response times and advice that have been provided. It-mate Solutions is currently investigating the future requirements of our organization as we move to online enrolments for our courses, conferences and programs. IT-Mate solutions have shown themselves to be very professional and accountable in their approach to providing IT support and can be strongly recommended.”
Andrew Whittaker
When you need us there, we come to you, anywhere in Melbourne.
For installs, office moves and anything hands-on, we drive out from Wells Rd, Chelsea Heights. We support businesses across Melbourne, on site and remotely. Find your suburb to see how far we are.
Main suburbs and drive times
Under 20 minutes
- ChelseaE5
- MordiallocE5
- KeysboroughE5
- Carrum DownsE6
- FrankstonE6
- DandenongE5
- MoorabbinD5
- CranbourneF6
20 to 40 minutes
- Glen WaverleyE4
- Narre WarrenF5
- BrightonD4
- BerwickF5
- MorningtonD7
- RingwoodE4
- St KildaD4
- Box HillE4
- HastingsE7
- BelgraveF4
- DoncasterE3
- MelbourneD4
- PakenhamG6
- RosebudD8
Over 40 minutes
- LilydaleF3
- FootscrayC3
- ElthamE3
- EssendonC3
- SunshineC3
- HurstbridgeE2
- BroadmeadowsD3
- SorrentoB8
- Caroline SpringsB3
- Point CookB4
- WerribeeB4
- HealesvilleG2
- EppingD2
- CraigieburnD2
- MeltonB3
- SunburyB2
- WhittleseaE1
- WarburtonH3
The office
Unit 54, 107 Wells RdChelsea Heights VIC 3196Get directions (opens Google Maps in a new tab)
About Us
Your Trusted Managed IT Partner
At IT Mate, our mission is to take the stress and complexity out of technology so businesses can focus on growth.
We combine proactive support, cyber security expertise and strategic technology guidance to help Melbourne businesses stay secure, productive and competitive.
At IT-Mate Solutions, we established our reputation by providing high-quality hardware and excellent customer service. We have now expanded the business range to include Managed IT services, web development, database management, Internet services and IP telephony. That means our customers can call on us to source, design, install, restore, maintain, repair and expand their IT and communications hardware and software.
We know that small businesses with up to 100 employees would rather deal with one person when they need solutions for their IT, internet and telephony. We love the challenge of problem solving and believe in making our clients' processes simple and easy to use. We manage the complex backend so you can enjoy on-screen ease.
- Vision
- Become Melbourne's most trusted technology partner. We strive to build lasting relationships through reliable service, expert advice, and innovative technology solutions. Our goal is to help businesses across Melbourne succeed by delivering technology they can trust.
- Mission
- Deliver outstanding IT services that help businesses grow with confidence. We provide proactive support and tailored technology solutions that improve productivity, security, and business performance. By simplifying technology, we enable our clients to focus on growing their business.
Why businesses choose IT Mate
- 01
Proactive Support
We identify and resolve issues before they impact your operations.
- 02
Fast Response Times
Local experts available quickly when your business needs help.
- 03
Cyber Security First
Protecting users, devices and data around the clock.
- 04
Strategic IT Guidance
Technology planning aligned with business objectives.
- 05
Vendor Management
One trusted partner for all technology suppliers.
- 06
Scalable Solutions
IT services that grow as your business evolves.
Everything you need to build and grow
Security & Maintenance
Whether it's regular helpdesk support or higher-end technical troubleshooting and resolution, we can provide the correct resource, at the correct level, at the correct time.
Implementation
A Melbourne based support desk able to solve any IT issue through remote or onsite support. Our staff are highly trained professionals who are ready to help.
Ongoing Support and Evaluation
We take full responsibility for the integration, enhancement and evolution of all your IT assets, which will help you grow your business, reduce cost and increase profitability.
Trusted technology partners
- Microsoft
- Microsoft 365
- Azure
- Google Workspace
- Huntress
- Kaseya
- Acronis
- Fortinet
- Cisco
- UniFi
- 3CX
- Dell
- HP
- Lenovo
Let's discuss your IT needs
Prefer to talk it through? Call us and you'll reach a local person, not a call centre. Or get a free IT assessment: we visit, look at your computers, network, email and backups, and ask how the office actually works. You get a plain-English report within a week. No charge, no obligation.
- Monday to Friday, 8:30am to 5:30pm
- Unit 54, 107 Wells Rd, Chelsea Heights VIC 3196